Terms & conditions

1. Scope

These terms apply to all offers and agreements between [PLACEHOLDER] Baddie Balance B.V. i.o. and consumers via baddiebalance.nl and our apps.

2. Prices and payment

All prices are in euros including VAT. Shipping costs are shown before checkout (free from €40). Pay with iDEAL | Wero, card, Bancontact and other listed methods via Mollie.

3. Delivery

Shop orders usually ship within 1–3 working days within NL and BE. Meal preps are delivered chilled on your chosen day within our delivery area.

4. Subscriptions (plan, coaching, subscribe & save, meal prep)

• Monthly subscriptions can be cancelled monthly. Yearly subscriptions run for one year and then convert into an open-ended subscription you can cancel monthly. We remind you before renewal.
• Cancel online anytime via My account → Subscription, in two clicks. You keep access until the end of the current period and receive an email confirmation.
• Changes (upgrade/downgrade) are prorated.

5. Right of withdrawal

See our Right of withdrawal page for the 14-day period, the exceptions (sealed food supplements once opened, perishable meals, digital content after immediate start) and the model form.

6. Health

Our plans, coaching and content are general lifestyle and training information, not medical advice, diagnosis or treatment. Consult your GP if you have symptoms, are pregnant or have a medical condition. Our services are for people aged 18 and over.

7. Complaints

Email complaints to hello@baddiebalance.nl. We respond within 14 days. If we cannot resolve it together, you may turn to the competent court.

8. Governing law

Dutch law applies, without prejudice to mandatory consumer protection in your country of residence.